Return and Refund Policy

We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not, we offer a return and refund policy as outlined below:

• Eligibility: Physical items must be returned within 14 days of the delivery date. To be eligible for a return, all physical products must be unused, in their original packaging, and in the same condition as received.
• Non-Refundable Items: Certain items, such as sessions, appointments, perishable goods, and sale or clearance items, are non-refundable or returnable.
• Return Process: To initiate a return, please contact our customer service team at WillowHayzeinfo@gmail.com with your order number, pictures of the product, and reason for the return. If return is approved, we will provide you with information & instructions for your return. All return postage will be paid by the customer. There is a ten percent restocking charge on all undamaged returned items.

• Processing Time: Once we receive your returned item, it will be inspected, and you will be notified of your refund within 5-7 business days.
• Approved Refunds: If approved, the refund will be processed to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs must be covered by purchaser.

We do not offer exchanges for our products or services.

For any further questions or concerns about our return and refund policy, feel free to contact us at WillowHayzeinfo@gmail.com. We are here to help!